1. Introduction

IndivMedia LIMITED ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including when you use our website https://indivmedia.com and interact with us via SMS.

2. Company Details

Business Name: IndivMedia LIMITED
VAT Number: IE4337881FH
DUNS: 763962611
Registered Address:
30 Lakeside View,
Mountshannon,
Co. Clare,
V94 R5XY,
Ireland

3. Information We Collect

We may collect the following types of data:

• Contact Information: Name, email address, phone number

• Technical Data: IP address, browser type, device info

• Usage Data: Interactions with our website or messages

• Communication Data: Information shared via forms, SMS, or support tickets

4. How We Use Your Information

We use your personal data for purposes including:

• Booking confirmations and reminders

• Customer support and transactional follow-ups

• Marketing and promotional messaging (only if consented)

• Internal analytics to improve our service

• Legal compliance and fraud prevention

5. Mobile Messaging Terms

IndivMedia LIMITED may use your phone number to send you SMS messages related to customer service, appointment reminders, service updates, and promotional messages, only if you have explicitly opted in.

📌 Your Consent

By submitting your phone number through our website or forms, you agree to receive SMS messages from us. Message frequency may vary.

• Message & data rates may apply.

• Reply STOP at any time to unsubscribe from SMS communications.

• Reply HELP for customer support or assistance regarding text messaging.

❗ We Do Not Sell or Share SMS Opt-in Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We use industry-standard measures to protect your data from unauthorized access, disclosure, or destruction.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined, or as required by law.

8. Your Rights

Under GDPR, you have rights to:

• Access, correct, or delete your data

• Withdraw consent at any time

• File a complaint with the Irish Data Protection Commission (DPC)

To exercise any rights, contact us at team@indivmedia.com.

9. Contact Us

For privacy questions or to request SMS support:
📧 Email: team@indivmedia.com
📞 Text HELP to any message for SMS support
🌐 Website: https://indivmedia.com